- When did the ownership of HBC MasterCard and HBC Credit Card accounts change to Capital One Canada?
- Who is Capital One Canada?
- Will I receive a new account number in the mail?
- Do I need to change my HBC MasterCard SecureCode or PIN?
- Where can I use my card to shop?
- Does this change affect the Terms and Conditions of my account?
- Will there be any new fees on my card?
- Will there be any changes to my interest rate?
- Do I have to change the way I make my monthly payments?
- Will my recurring bills be changed (for example – monthly gym membership, cell phone, etc.)?
- I have credit insurance, is that still applicable, will the fees change?
- I receive electronic statements through epost, will that be affected?
- Will there be any change to the HBC Rewards program?
- How do I hear about special offers and promotions on my HBC MasterCard and HBC Credit Card?
- Is there anything else I should know about regarding my HBC MasterCard or HBC Credit Card Account?
- Didn't find the answer to your question here?
When did the ownership of HBC MasterCard and HBC Credit Card accounts change to Capital One Canada?
Capital One Canada became the owner and issuer of these accounts on January 7, 2011.
Back to topWho is Capital One Canada?
Capital One Canada has been offering competitive MasterCard products to Canadian consumers since 1996.
Capital One Canada is a division of Capital One Bank, a subsidiary of Capital One Financial Corporation. A FORTUNE 500 company, Capital One trades on the New York Stock Exchange under the symbol "COF" and is included in the S&P 500 Index.
Back to topWill I receive a new account number in the mail?
No, your account number will remain the same.
Back to topDo I need to change my HBC MasterCard SecureCode or PIN?
No, you do not need to make any changes to your HBC MasterCard SecureCode or PIN.
Back to topWhere can I use my card to shop?
There are no changes to where you can use your card.
If you have an HBC MasterCard, your card can be used anywhere that MasterCard is accepted worldwide.
If you have an HBC Credit Card, you can use your card at the HBC Family of stores – the Bay, Zellers, Home Outfitters, as well as Esso locations across Canada.
Back to topDoes this change affect the Terms and Conditions of my account?
The most recent version of your Capital One Canada HBC Account Agreement can be found here. Any changes to your account Terms and Conditions prior to the acquisition by Capital One Canada were communicated to you through the mail or in your credit card statement.
Back to topWill there be any new fees on my card?
No new fees have been added to your account. Some existing account fee amounts may have changed; please refer to your updated HBC Account Agreement for more information.
Back to topWill there be any changes to my interest rate?
If you have an HBC MasterCard, the Initial Rate is 29.9%.
The Standard Rate is Canadian Prime Plus 17%. The Initial Rate is lowered to the
Standard Rate when a purchase is made or a cash advance is taken outside of the HBC
family of stores anywhere that MasterCard is accepted worldwide.
Interest rates for an HBC Credit Card are 29.9%.
Back to topDo I have to change the way I make my monthly payments?
No, you can continue to make all payments to the Hudson's Bay Company, which will be accepting payments on behalf of Capital One. Payments can be made in the following ways:
- in store by debit card, cash or cheque
- by using your bank's online or phone banking services
- by sending a cheque to the following mailing address:
HBC Credit Services, P.O. Box 905,
Station Agincourt, Scarborough,
Ontario M1S 0A3
Will my recurring bills be changed (for example – monthly gym membership, cell phone, etc.)?
Recurring bills will continue to be charged to your account without any action on your part.
Back to topI have credit insurance, is that still applicable, will the fees change?
For those cardholders with optional creditor insurance (HBC Account Protector, ChargeGard, AccountGard, SafeGard or CashGard)*, your insurance coverage will continue uninterrupted without a change of terms. There is no change to the fees.
Back to topI receive electronic statements through epost, will that be affected?
You will continue to receive your statements through epost if you have enrolled in that program.
Back to topWill there be any change to the HBC Rewards program?
No, there will not be any changes to the HBC Rewards program.
Back to topHow do I hear about special offers and promotions on my HBC MasterCard and HBC Credit Card?
You can sign up to receive exclusive email offers and promotions, and to manage your account online at www.HBC.com/eservice.
Back to topIs there anything else I should know about regarding my HBC MasterCard or HBC Credit Card Account?
YES! Sign up today at www.HudsonsBayCredit.com to receive a special offer just for you.
Back to topDidn't find the answer to your question here?
Call 1-877-889-0724 for your HBC† MasterCard® or 1-877-889-0725 for your HBC Credit Card and one of our Customer Relations representatives can help you.
Back to top
† HBC, HBC Rewards, the Bay, Home Outfitters and their associated designs are trade-marks of Hudson's Bay Company, used under licence. Zellers and its associated design are trade-marks of Zellers Inc., a subsidiary of Hudson’s Bay Company, used under license.
® Registered trademark of MasterCard International Incorporated. Used pursuant to license.
© 2011 Capital One. Capital One is a registered trademark. All trademarks used herein are owned by the respective entities. All rights reserved.
* Underwritten by American Bankers Insurance Company of Florida and American Bankers Life Assurance Company of Florida.